Return Policy at Rubber Tiles: Hassle-Free Returns for Your Peace of Mind

We know that we are providing a premium rubber tile that meets your gym’s performance, durability, and overall design standards. However, we know that sometimes a return is necessary.

• Eligibility for Returns

If your order is unsatisfactory, return the Rubber Tiles within 7 days from delivery, unused, undamaged, and in the original wrapping. Requests for the return of merchandise must be made within 30 days of receipt of the items. Proof of purchase is required to be eligible for a return.

• Non-Returnable Items

Rubber flooring that’s custom-cut or specially ordered is not returnable unless it’s defective or the wrong color. We would prefer all customers to carefully consider measurements and specifications and order such items in one of our sizes.

Return Process

To start a return inquiry for your order, please contact our customer service with your order information and reason for return. If approved, you will receive instructions on how to return your item. Returned items will be inspected before a  refund or exchange is issued.

• Refunds and Processing Time

Authorized returned refunds will be made within 7-10 business days after the returned items are received and inspected. The refund will be returned using the initial payment method. Please note: shipping costs will not be refunded unless the item was faulty.

• Damaged or Incorrect Items

Should your rubber tiles be short in quantity or defective, kindly contact us within 48 hours of receiving your product. We’ll do our best to solve the problem quickly and efficiently!

Simple Returns for Your Peace of Mind

We know the right fit isn’t always the first one. Should you choose to switch your rubber tiles for another size, color, or style, we offer a simple and rapid solution. Just contact our team, and we’ll offer you an exchange. No one wants to have to send a gift back, only to have to wait for it to arrive and then send one out in return.

Crafted with Care for the Quality You Can Trust

Our rubber tiles are subjected to stringent quality control to ensure that each one that leaves our plant is as consistent as possible. We guarantee the quality and integrity of all the items we ship. If you find anything wrong with the product, please tell us, and we will make sure you are compensated for your troubles.

• Clear Reasons for Peace of Mind

We believe in honest talk, so we want you to feel secure in every purchase, even if it’s wrong. Our returns policy is fair & transparent for you and us. We want to make your shopping experience as stress-free and straightforward as possible.

• Packaging and Return Shipping

Package your returned rubber tiles to arrive without damage. Wrap returned rubber tiles in the original or similar protective materials. Customers are responsible for return shipping costs unless the return is a result of a product defect or error on our part. We suggest a tracked shipping service to prevent loss or damage in transit.

You Can Trust Our Customer Service

If you have any questions or issues with your return or exchange, our customer support team is here to help! Whether you need guidance on our policy or assistance starting a return, we’ll ensure you get the help you need as quickly as possible to make the process go as smoothly as possible.

Need Help?

If you have further questions about our return service, please do not hesitate to reach out; we will assist you. Contact us by phone or email, and we’ll make sure your problem is sorted quickly and professionally.

Email: Info@rubbertiles.ae
Phone: +971 50 716 8667
Address: Floor Center Trading LLC – Al Asayel St – 6 – near Al Quoz – Al Quoz Industrial Area 3 – Dubai