Customer Service Complaints
Our company is proud to offer durable, long-lasting rubber tiles at competitive prices. However, we understand that issues can occasionally arise. If you experience any problems with our products, please don’t hesitate to contact us. We are committed to resolving complaints promptly and to your complete satisfaction. Your feedback is valuable, and we use it to improve our service and product quality. At every step, we aim to provide a smooth, reliable experience that reflects our dedication to excellence and customer care. Your satisfaction is our top priority.
Knowing About Common Problems of Rubber Tiles
Rubber Tiles are engineered to take a beating and still look good; however, there may come a time when they show signs of wear and tear due to overuse, elements, improper installation, or related issues. Understanding these potential issues allows us to offer you better assistance and find ways to improve.
How to Report a Complaint
If you experience difficulties with your Rubber Tiles please contact our customer service team for prompt assistance. When you report the problem, include as much information about your Grit Bin as possible (including photographs and the date it was installed). This will help us make an informed assessment of the problem and determine how to address it.
The Way We Resolve Complaints
Upon receipt of your complaint, our professionals will carefully examine all of the information and, if necessary, perform a physical check. Communication is key, and we will work closely with you throughout the entire process. This may involve repair work, supply of replacement tiles, or advice on maintenance to reduce the risk of future problems.
Putting the Customer First
We love all our customers and work hard to ensure your satisfaction with your order. However, if you are not satisfied with your order, please let us know so we can resolve any issues and leave you with a happy experience. It is our commitment to ensure that your experience with our rubber tiles is positive and that you can get the assistance you need with expertise and professionalism. Your input also helps us improve our products and services on an ongoing basis.
Warranty & Guarantee Statement
An extensive warranty covers our rubber tiles to protect you from faulty work, performance problems, and manufacturing defects. It’s worth checking the fine print on your warranty to determine the cover period and the kind of damage or faults covered. Suppose we determine that the warranty covers your complaint. In that case, we will do everything in our power to quickly and amicably resolve it through repair, replacement, or refund.
Dealing with Complaints Regarding Installation
Problems with rubber tiles are sometimes installation-driven rather than the product itself. Our team is here to help with installation guidance and can also recommend professional installers. We will make it right and on time if there are any installation problems misalignment, wrong part, adhesive issues).
Feedback and ongoing improvement
We see every complaint as an opportunity to inspire change. Customer comments are incredibly important to us as they help us improve everything we do to meet your needs. We encourage you to share about yourself, what inspires you, and your commitment to innovation and quality. We want to offer rubber tiles that will not only last but will perform well and look great in any environment.
- Timely Response and Follow-Up
We truly value our readers and know that it’s important to respond to complaints as swiftly and as thoroughly as possible. This process facilitates prompt communications as soon as you contact us. After the issue is answered, we ask if the answer met your needs and whether your issue is resolved. This constant contact enables us to establish trust and a good relationship for all clients.
Contact Us
If you have any rubber tile service complaints, contact our service team by phone or email. We want you to be completely happy with your purchase, so we offer a 30-day money-back guarantee. You have 30 days to return your product if you are not completely satisfied!
Email: Info@rubbertiles.ae
Phone: +971 50 716 8667
Address: Floor Center Trading LLC – Al Asayel St – 6 – near Al Quoz – Al Quoz Industrial Area 3 – Dubai